Growsian Agro coordinates nonconformity and corrective action within a documented export supply programme. For each order, the relevant product, operator, lot, evidence and destination requirements are aligned before dispatch.
Certification and quality evidence must match the exact product, operator, activity, lot, shipment and destination. A logo or certificate shown out of context is not enough to prove eligibility for every order.
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Nonconformity and corrective action
A nonconformity is a failure to meet a specification, a certification requirement or an agreed condition — for example an out-of-specification test result, a labelling error or a certification-scope mismatch. Handling it well means containing the immediate problem and then preventing recurrence, rather than simply replacing the affected goods.
Identifying and containing a nonconformity
The first steps are to identify the affected lot, contain it (place it on hold and segregate it), and assess the immediate impact on the order and any related lots. Clear lot identification, as covered in lot traceability, is what makes containment possible.
Root-cause analysis
Corrective action starts with finding the actual cause, not the symptom. A structured root-cause review asks why the nonconformity occurred and whether the same cause could affect other products, lots or processes. Treating the symptom alone tends to let the problem return.
Corrective and preventive action
Corrective action fixes the immediate nonconformity; preventive action changes the process, control or specification so the cause does not recur. Both should be recorded, assigned to an owner, given a timeline, and verified as effective before the action is closed.
Link to complaints
Where a nonconformity is raised by a buyer, it is handled through the complaints and claims procedure, which routes the issue, preserves evidence and tracks resolution. Nonconformity handling and complaint handling share the same evidence and lot records.